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Dear Customer,
 You'll be pleased to hear of KAC'S facilities!
Our Traffic Sector opened this special unit in 1987 to serve passengers with special needs.
Conveniently located at Kuwait International Airport, the unit offers the following services:
Medical Attention
 Any special needs arising from illness/health related problems
- Special beds/incubators when required.
These services will be offered in coordination with the medical center, concerned hospital, and KAC'S Engineering Department.
Our special services will ensure....
- On board availability of all medical equipment.
- Direct transportation of passenger to and from arrival/departure gates.
- Necessary travels procedures for passenger and accompanying relatives.
Unaccompanied Minors:-
 Our special services unit will
- Receive unaccompanied travelling minors from adult relatives.
- Perform necessary departure procedures for our young passengers.
- Ensure luggage is checked through and arrives without delay at destination.
- Accompany minors through immigration to departure gates.
- Send cable to destination alerting staff to take necessary measure to receive young passengers.
- Ensure minor is received by cabin chief, who is responsible for their care during flight.
- Said personnel will perform same procedures upon arrival of young passengers travelling alone.
- Said personnel will ensure safe delivery of unaccompanied minors to parents or authorized adult relatives.
Wheel Chairs:-
 Passengers may use special intercoms to request wheel chairs in arrival/departure lounges.- Special services staff will provide them immediately.
First Time Travelers (arrival/departure):-
- Our special service unit will be happy to assist any first time traveler needing assistance with arrival/departure procedures.
First Class and Business Class Lounges:-
- The special services unit is responsible for all services in the Dasman and Oasis lounges. The unit also consider suggestions of passenger, thus ensuring a comfortable journey.
VIP and CIP Travelers:-
- Special service unit staff will receive and assist those passengers (departing/arriving) in passport control procedures, check in, and send faxes or cables upon request.
Specially Abled Passengers (deaf/mute/blind/other):-
 Special service unit staff will receive and assist those passengers (departing/arriving) in passport control procedures, check in, and send faxes or cables upon request.
Tour Group and Official Delegations:-
Our special services unit will
- Receive delegation heads, or tour representatives upon arrival/departure.
- Coordinate group check in at special counters.
- Affix special labels on group luggage.
- Ensure on board luggage is stowed together.
- Receive and escort group to and from arrival/departure gates.
A final word to our passengers
If you are in need of any special services, kindly ask your travel agent to inform KAC of your request, we will be more than happy to be of service! |