Upon successful completion of this course the trainee will be able to complete the following tasks using the Automated Reservations System:

• Check the Mileage system
  
• Check Taxes
  
• Convert Currency
  
• Display fares
  
• Quote direct route/simple fares
  
• Book correct classes on other Airlines based on fares

• Basic Tariff rules book familiarization (PAT)
  
• Fare Display entries/notes
  
• Mileage system entries
  
• Tax display entries
  
• Currency conversion
  
• Display Special Prorate Agreements/ Booking Classes
  
• Fare quotation entries.

Telephone Sales Staff

Demonstration using Videocom – MARS system + Lecture & Workbook.

Upon successful completion of this course the trainee will be updated on Current reservations entries and procedures

To follow-up staff performance

Automated:

• Schedules/Availability
  
• Connecting flight creation/minimum
• Connecting Time
  
• Special Prorate Agreements/OAL Booking Classes
  
• Segment Status Modification
  
• PNR creation/Modification incl AUX/SUP/SSR
  
• Special Handling
  
• Simple Queue Communications
  
• Direct reference System
  
• Updates

Telephone sales staff

Demonstration using Videocom – MARS system + Lecture & Workbook.

Upon successful completion of this course the
trainee will be able to :

• Understand Technical Terms used by Sales/Res
  
• Understand the requirements for creation and modifications of Reservations
  
• Understand Reservations Ethics and Rules
  
• Manually create reservations based on the OAG
  
• Apply information from the KAC timetable
  

• Familiarization of Airline Terminology and Vocabulary
  
• Reservations information requirements
  
• Reservations Cancellation requirements
  
• Familiarization of Customer Handling
  
• Reservations Procedures
  
• Reservations Ethics

New recruits for Tel Sales/Ticketing Staff

Lecture

Upon successful completion of this course the trainee will be able to complete the following tasks using the Automated Reservations System:

• Sine In/Sine Out and recognize sine in duty codes
  
• Apply Encoding/ Decoding entries
  
• Check flight schedules and availability
  
• Create Passenger Name Records incl. HTL/ CAR
  
• Modify Passenger Name Records
  
• Make Special Service Requirements requests
  
• Advanced Seats selection and requests
  
• Display direct route fares (simple) from Kuwait
  
• Efficiently handle customer's requests
  
• Reconfirm and update segments status of PNRs
  
• Read and Understand the PNR's History
  
• Check Visa Requirements
  
• Display and locate existing PNRs
  
• Display the Passenger Name lists
  
• Communicate via simple queues and telex

• Sine In/ Sine Out & Familiarization of sine-in duty codes
  
• Encoding / Decoding
  
• Flight Schedule and Availability
  
• PNR creation and Modification incl. SSR/OSI/AUX
  
• Advanced Seats selection and requests
  
• Fares Display
  
• Customer Service
  
• Segment Status modification
  
• History Reading
  
• Timatic
  
• PNR locating and PNL
  
• Queue table / Communications

New recruits for Tel Sales/Ticketing Staff

Automated Reservations System

Upon successful completion of this course the trainee will be able to complete the following tasks using the Automated Reservations System:

• Check Flight Availability and Schedules
  
• Encode/ Decode related information
  
• Display the passenger name lists
  
• Locate PNR's
  
• Read and understand PNRs
  
• Read and understand the PNR History
  
• Read and understand incoming telexes
  
• Send outgoing telexes
  
• Check visa requirements
  
• Apply information from the KAC timetable

• Reservations/ Cancellation information requirements
  
• Encoding/ Decoding entries
  
• Flight Schedules/ Availability
  
• PNR reading/ familiarization
  
• PNR locating/ displaying
  
• PNR history familiarization
  
• Displaying Passenger Name Lists
  
• Telex Creation/Sending/Receiving
  
• Timatic visa requirements entries
  
• KAC timetable familiarization

Traffic Staff

Automated Reservations System