We apologise for the mishandling of your baggage and understand that this will be inconvenient for you. Please be assured that we will do all possible to assist you through this experience.
To display information about your delayed bag, enter your 10-character file reference in the first box below, your last name in the second box and click the "Search" button.
Baggage Tracing Information
Your baggage details have been entered into our worldwide computerized baggage tracing system.
If any of your information has changed or if, after reviewing your file you have corrections, it would be appreciated if you would notify us immediately so we can update your file accordingly. It would also be most helpful if you would ensure
your name, address and bag type details are correct.
This will help us in returning your baggage to you quickly.
We will advise you once your baggage has been received and arrange a convenient time for delivery.