art lines

Passengers travelling from 22nd February 2020 – 30th April 2020, regardless of the Ticket issuance date are eligible for Refund / Re-issue /Re-routing without Penalty Charges.

** For tickets outside of those dates not covered by this policy, normal fare rules apply for re-bookings or cancellations.

OUR POLICY

Re-booking / Re-issue Penalty Policy for flight cancellation due to COVID-19 Situation:

  • Refundable Tickets are permitted to Re-issue /Re-route without charging reissue /rerouting penalty fees.
  • Non-Refundable Tickets are permitted to Re-issue /Re-route without charging reissue /rerouting penalty fees for travel until 31December 2020.
  • Any difference in Fare, Taxes, Surcharges will be applicable for above.
  • Companion Offer tickets are allowed to re-book/re-issue their Tickets for travel between 01 September 2020- 10 December 2020 without Reissue Penalty Fee.

Refund / Cancellation Penalty Policy for flight cancellation due to COVID-19 Situation:

  • Refund on Fully unutilized tickets: Full Refund applicable without any refund penalty fees.
  • Refund on Partially utilized tickets: Refund permitted on the unused component of any tickets.
THE PROCESS

REBOOKING / RE-ISSUE / RE-ROUTE: For all tickets booked on kuwaitairways.com / Kuwait Airways APP / any KAC Offices, you can re-book your tickets by telephoning our Call Center (171) or visiting the nearest Kuwait Airways Office.

REFUND: For valid tickets booked on kuwaitairways.com / Kuwait Airways APP, you may apply for refund Online via "MANAGE BOOKING"For valid tickets issued through any of our Offices, please visit the nearest Kuwait Airways Office for the Refund.

For valid tickets booked through a travel agent, please contact your travel agent for rebooking or refunding of your booking.​​​